AgilityCG Tech Tip: Basic Avaya IP Office Web Manager Admin Training
Reset all passwords
Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the back of the IP Office.
DTE Port Settings:
- Access to the DTE port requires a (straight) serial cable between your PC/Laptop and the IP Office.
- Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 - 8 - N - 1 - None - VT100
Enter the following commands (in bold) when the IPOffice is running normally.
(Do not press ESC during startup!):Press ESC key...at OK at-securityresetall Enter "00E007092AD5" to continue the LAN1 port MAC address is displayed00E007092AD5enter the number displayed above OK at-debug Tue 25/2/2014 14:50:48, Hello>reboot
Note: You can reboot the IP Office either from at-debug or the Manager program - Advanced menu.
After the system reboots, you should be able to login with the default passwords.
Default Service Users:
|Name||Password||Account Role||Rights Group|
|These are the default accounts used for system configuration using the IP Office Manager application||Administrator, Customer Admin, System Status Group|
|Customer Admin, Manager, System Status|
|Customer Admin, Operator, System Status|
|Used for one-X Portal for IP Office connections to the system||TCPA Group|
|This account is used for multiple system configuration using the Small Community Network Management features||Administrator Group, System Status Group|
|used for DECT R4 system provisioning via an IP DECT trunk||IPDECT Group|
|This account is used for web based configuration services||SGMR Admin|
|This account is used for creating service Users thru the Manager | Security settings||Maintainer|